Topside Support

Our services include:

24/7 GMC UK based medical team
Expert complex case and logistical management
Onshore medical Aberdeen based medical facility with the ability to treat minor injuries and prescribe accordingly.
70,000 global network providers
We receive over 1,500 calls a day from around the world
45,000 assistance cases annually

We fully understand as the owner/license holder of the asset, rig or vessel that the requirement to be informed is a critical pathway to managing your business. We can provide you with regular updates in real time ensuring that any regulatory reporting requirements are managed in accordance with your company process and protocols. Subsequent to any event we will also provide monthly activity reports which will be developed to meet your bespoke requirements covering who, what, where, how and when.

TOPSIDE / DUTY DOCTOR SUPPORT

Our team of medical professionals have extensive experience of the requirements of the provision of adequate first aid and basic health care for all personnel, including visitors, who are injured or become ill while on offshore locations.

Our topside service is provided by our partner company Charles Taylor Assistance. Our team of medical professionals have extensive experience of the requirements of the provision of adequate first aid and basic health care for all personnel, including visitors, who are injured or become ill while on offshore locations. We understand the remoteness, the role of the offshore medic/offshore first aiders and how getting the level of care required needs to be managed either on-board or managing the transit back to a suitable medical reception facility.

We have the first-hand knowledge of the varying complexities our clients face across the sector from coordinating a specialist fleet of subsea vessels, operating numerous offshore assets or managing global drill rigs. Having a relationship with a flexible and responsive medical provider is critical to ensuring smooth running of day-to-day operations. Our specialised team can provide a tailored service without compromising compliance, safety and quality to ensure the best level of care for your employees.

Our team of A&E consultants, GPs and remote medicine emergency specialist physicians achieve this via the dedicated in-house team based in the UK. With a strong focus on prevention, we can support your business providing informed, appropriate, quality medical support focussed on providing appropriate treatment pathways assisting you in reducing the need for unnecessary disembarkations.

24/7 GLOBAL HYPERBARIC/DIVE SUPPORT

As part of our topside support we have recently incorporated a specialist team of diving experts to work alongside our existing topside team. Our dive team have extensive experience within both DMAC and IMCA and are still actively participating within the industry committees and workgroups of both organisations.

Our provision of critical diving emergency services to support diving operations 24/7, including bend watch and decompression standby cover is provided by a dedicated team on call 24/7, complemented by expert life support and medical staff. The combined team have extensive expertise within the diving arena and emergency medicine providing us with a fully inclusive medical support team.

This service has been developed not only to provide emergency response support to the subsea communities but also to allow them to access diving expertise for their day-to-day operations.